Has my order been shipped?
Please call our help line 111 701 701 or city wise

Karachi:	(92-21) 3584-8679
Lahore:	(92-42) 3589-2317
Islamabad:	(92-51) 287-7059

How do I change quantities or cancel an item in my order?
Please call sales representative at 111-701-701 or you can make the amendment using our website  www.mushko-cs.com

How do I track my order?
Customer will be notified via email with complete details of the order or you may contact us through phone or email info@mcs.com

An item is missing from my shipment.
Customers may log in their complaint with our support department at 111-701-701 or via email: support@mushko.com

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. An approximate time is advised to the customer within first 24hours.

In some cases prior agreed delivery can be made on import time value i.e. 4 weeks or so

After Sales Support
It is our commitment to provide you with the best value for money, we may not be cheapest in the market but we certainly are simply THE BEST in our after sales support and service. We value your business and strive to keep our commitment in providing the best after sales support and service to our customers at all time while keeping prices low, and SAVE you money!

Do I have to pay Sales Tax or Income Tax?
You have to pay Sales Tax or Income Tax, only if you are located in Pakistan and if you are a registered firm or organization having NTN and GST number.

I need a copy of my receipt/invoice.
Customer will be sent a copy of the invoice in PDF format to the email provided by them. Or a print out can be handed to the customer.

When will my credit card be charged?
Your credit card will be charged within 24/48 hours prior to shipment of your item(s).